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30-Day Money Back Guarantee

30-Day Money Back Guarantee Conditions

All orders from X10 Wireless Technology Incorporated (X10 WTI) may be returned within 30 days for a full refund with the exception of the products listed below. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call toll free (800) 675-3044 to obtain an RMA# from an X10 representative.

All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

X10 WTI is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since X10 WTI cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

Product Exceptions To Return Policy All oversize televisions (27 inches and larger), LCD or Plasma Screen TVs and Monitors may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversize television:

# You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.

# You must sign the shipper's release form (if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV.

# After delivery, contact the manufacturer directly or check any applicable warranty you might have.

Call Toll Free Open 24/7: 1-800-675-3044

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